Privacy Policy

Last Updated: January 15, 2025

At groupaxevia, we're committed to protecting your privacy and handling your personal information with the utmost care. This policy explains how we collect, use, and safeguard your data when you use our advanced financial analysis platform.

Information We Collect

We collect information that helps us provide you with better financial analysis tools and personalized learning experiences. This includes data you provide directly and information gathered through your interactions with our platform.

Personal Information

  • Name, email address, and contact details when you register
  • Professional background and experience level for personalized content
  • Payment information for subscription services (processed securely)
  • Communication preferences and notification settings

Usage Data

  • Course progress and completion rates
  • Analysis tools usage patterns and preferences
  • Device information and browser specifications
  • IP address and location data for service optimization

We never collect sensitive financial account information or passwords. All payment processing is handled through secure third-party providers who meet industry security standards.

How We Use Your Information

Your information helps us deliver exceptional financial education experiences and continuously improve our platform. We use data thoughtfully and only for legitimate business purposes.

Purpose Data Used Legal Basis
Service Delivery Account details, progress data Contract performance
Personalization Learning preferences, usage patterns Legitimate interest
Communication Contact information, preferences Consent
Platform Security Technical data, access logs Legitimate interest

We analyze usage patterns to identify which financial concepts are most challenging for learners, allowing us to create more effective educational content. This helps us build better tools that actually serve your learning needs.

Data Sharing and Third Parties

We're selective about who we work with and never sell your personal information. When we do share data, it's always with trusted partners who help us deliver better services to you.

Service Providers

We work with carefully vetted companies that help us operate our platform effectively. These include cloud hosting providers, payment processors, and educational content partners. All service providers must meet our strict data protection standards.

Legal Requirements

We may disclose information when required by Australian law, court orders, or regulatory requests. We'll always review such requests carefully and only share the minimum information necessary to comply with legal obligations.

Marketing partnerships: We occasionally collaborate with financial education organizations to offer expanded learning opportunities. You can opt out of these communications at any time through your account settings.

Your Rights and Choices

You have significant control over your personal information. We've made it easy to exercise these rights through your account dashboard or by contacting our privacy team directly.

Access and Correction

  • View all personal information we hold about you
  • Update your profile details and preferences anytime
  • Download your learning progress and achievement data
  • Correct any inaccurate information in your account

Deletion and Portability

  • Request complete deletion of your account and associated data
  • Export your data in standard formats for transfer elsewhere
  • Selective deletion of specific information categories
  • Account deactivation while preserving learning achievements

Most requests are processed within 48 hours. For complex requests involving large amounts of data, we may need up to 30 days to complete the process. We'll keep you informed throughout.

Data Security and Protection

Protecting your information is fundamental to everything we do. We use industry-leading security measures and regularly update our practices to stay ahead of emerging threats.

Technical Safeguards

  • End-to-end encryption for all data transmission
  • Regular security audits and penetration testing
  • Multi-factor authentication for account access
  • Automated threat detection and response systems

Organizational Measures

  • Staff training on data protection and privacy principles
  • Limited access controls based on job requirements
  • Regular review of data handling procedures
  • Incident response plans for potential security breaches

In the unlikely event of a security incident, we'll notify affected users within 72 hours and provide clear information about what happened and what steps we're taking to address it.

Data Retention and International Transfers

We keep your information only as long as necessary to provide services and meet legal requirements. When we transfer data internationally, we ensure it receives the same level of protection as in Australia.

Retention Periods

  • Active account data: Retained while your account is active
  • Learning progress: Kept for 3 years after account closure
  • Payment records: Retained for 7 years per Australian tax law
  • Marketing communications: Deleted immediately upon opt-out

Cross-Border Data Transfers

Some of our service providers operate globally, which means your data may be processed in other countries. We only work with providers in countries with adequate data protection laws or who agree to equivalent safeguards through contractual arrangements.

We regularly review our data retention practices and will securely delete information that's no longer needed. You can request early deletion of your data at any time through your account settings.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices or legal requirements. We'll always notify you of significant changes and give you time to review them before they take effect.

How We Notify You

  • Email notifications for major policy changes
  • In-platform messages highlighting key updates
  • Version history available on our website
  • 30-day notice period for significant changes

Previous versions of this policy are archived and available upon request. We believe in transparency about how our privacy practices have evolved over time.

Contact Our Privacy Team

Have questions about this privacy policy or how we handle your data? Our privacy team is here to help.

Email: info@groupaxevia.com
Address: 265 King St, Newcastle NSW 2300, Australia
Phone: +61 3 5221 1789

We respond to privacy inquiries within 48 hours and are committed to resolving any concerns you may have about how we protect your information.